Digitalisation

Digital services, online platforms and electronic devices have become part of our everyday life, bringing us countless new opportunities for professional and personal development. However, innovation can come at a cost. Continuous access to information and data can put our privacy at risk and expose us to misinformation, fraud and discrimination.

For this reason, the European Commission recently issued a “Declaration on Digital Rights and Principles for the Digital Decade” with guidelines to ensure a fair and inclusive digital transition. The document will shape future EU digital rules, such as the upcoming Data Act on sharing of information between businesses and governments.

CEMR provided its input during the Commission’s consultation preparing the digital decade declaration. In fact, we recently adopted our own position paper “Digital Services for All: Principles for a digital transition in European local and regional governments”. The paper outlines CEMR members’ views on the digital transition, a trend which is transforming the role and activities of local and regional governments.

Several of the principles put forward by CEMR members were also reflected in the Commission’s Declaration, notably on the importance of user-centred digital services, consultation between levels of government for setting standards and the upgrading of digital skills among citizens. Read our take on the declaration and what's in store for local governement.

Interoperable and transparent data management

Digital Services for All outlines the conditions needed for local and regional governments to provide effective and inclusive digital services for all citizens.

These include the development of open international standards through dialogue between all levels of governments – European, national, regional and local – and between the public and private sectors. Only through dialogue with all stakeholders can solutions suitable to all be found.

Public and private actors must bear in mind that the interoperability of services and systems is crucial to ensuring smooth data exchange. Data management must be transparent. To this end, local and regional governments comply with GDPR and other regulations on accessing public-sector data. 

Inclusive digital services

Digitalisation of public services is useless if the people concerned, our citizens and users, cannot access them. That is why CEMR strongly advocates a non-discriminatory approach for the deployment of digital public services, taking into account economic and social barriers.

Awareness of intersectionality - the interaction of these economic and social barriers - means always ensuring public services are accessible and usable by everyone, regardless of the conditions they face. Proactive actions are needed to make sure that elderly people, persons with disabilities, marginalised and vulnerable individuals are not excluded.

Finally, we can only reap the full fruits of digitalisation if people have the skills needed to participate. We need coordinated action to further develop digital skills and literacy among public officials, citizens and indeed all users. Only an informed society and a digitally literate public will be able to make the most out of digital services.