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Reference Framework for Sustainable Cities (RFSC)
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Residents service points - 02.08.2022
In Rzeszow (Poland), resident service points as a tool for improving residents’ access to public services In Poland, the city of Rzeszow set up four Residents Services Points (RSPs) since 2011. Easily attainable in shopping malls that have widespread parking capacities and are accessible to people with disabilities, RSPs intend to boost the approachability and provision of public services. In these RSPs, citizens can, for example, receive their ID cards and driving licenses, register their cars or inform themselves about local events.
The creation of RSPs was based on a participatory approach. In a survey, residents indicated their needs and expectations for such service. Once the first ...
The creation of RSPs was based on a participatory approach. In a survey, residents indicated their needs and expectations for such service. Once the first ...
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Pedro Bizarro
Project lead – Covenant of Mayors for Climate and Energy - Europe (CoM) & Reference Framework for Sustainable Cities (RFSC)
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Tel : +32 2 213 86 95
Skype : pbizarro
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